Tel: 01257 425030
Frequently Asked Questions
Q1 Is this site secure for taking credit card information?
Q2 Is your service totally discreet and confidential?
Q3 Do you trade names and addresses with other companies?
Q4 How quickly can I expect to receive my order?
Q5 If an item is unsuitable can I exchange it?
Q6 What should I do if an item I receive is faulty?
Q7 Will you send me lots of follow-up material?
Q8 If I pay by credit card what details will be on my statement?
Q9 How often do you launch new products?
Q1: IS THIS SITE SECURE FOR TAKING CREDIT CARD INFORMATION?
A: YES - Sex-Society.co.uk , has full encrypted protection and payment goes thought to WorldPay's secure server at the credit card information request stage of our checkout. Our card processing company, WorldPay, are part of the Royal Bank of Scotland group.
Q2: IS YOUR SERVICE TOTALLY DISCREET AND CONFIDENTIAL?
A: YES - MOST DEFINATLY. Sex-Society will always treat your order and enquiry with total discretion. Our reputation has been built on the confidence that our customers have every time they order from us.
Q3: DO YOU TRADE NAMES AND ADDRESSES WITH OTHER COMPANIES?
A: NO NEVER IN A MILLION YEARS. We never have and we never will.
Q4: HOW QUICKLY CAN I EXPECT TO RECEIVE MY ORDER?
A: EVERYTHING ON THIS SITE IS HELD IN STOCK. Picked packed and posted quicker than a speeding train.
Same Day Despatch
All orders received Monday to Friday between the hours of 8am to 4pm will be shipped that day guaranteed. If your order is placed outside of working hours it will be shipped the next working day.
European Orders
European orders usually arrive within 5 to 7 working days.
Next Day Delivery
NEXT DAY DELIVERY ORDERS ARE GUARANTEED TO ARRIVE THE NEXT DAY IF WE RECEIVE YOUR ORDER BEFORE 3pm MONDAY TO FRIDAY (UK only - excluding bank holidays).
And dont forget 100% Discretion Assured!
ALL ORDERS are shipped in plain discreet packaging!
All orders shipped by Sex-Society.co.uk can be tracked online. At any point after despatch we can supply you with your unique Royal Mail or Parcel Force tracking code on request.
Q5: IF AN ITEM IS UNSUITABLE CAN I EXCHANGE IT?
A: All of our goods come with a 14 day satisfaction guarantee. If for any reason you are not happy with your purchase simply return it to us within 14 days of receiving your order and we will exchange it for an alternative product or refund your money (P&P costs are non refundable).
Our returns conditions are:
1.The goods MUST BE unused (we adhere to strict health and hygiene conditions).
2.The goods must be in their original condition & packaging.
3.The goods must be received back at our office within 14 days from the day you receive your order.
4.Lingerie and items of clothing are non refundable and non exchangeable.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
Q6: WHAT SHOULD I DO IF AN ITEM I RECEIVE IS FAULTY?
A: Simply return it to us stating what is wrong. We will happily exchange it for you.
Q7: WILL YOU SEND ME LOTS OF FOLLOW-UP MATERIAL?
A: NO THAT ANNOYS US TOO!. We do not send any follow-up material via the post, we respect your privacy. Any special offers will be detailed on our site on a regular basis or announced via our monthly newsletter if you have subscribed.
Q8: IF I PAY BY CREDIT CARD WHAT DETAILS WILL BE ON MY STATEMENT?
A: Bank or card statements do not give any indication of the nature of your purchase from us. We process credit cards through WorldPay in the name of our parent company MBC Marketing, this is what will appear on your statement.
Q9: HOW OFTEN DO YOU LAUNCH NEW PRODUCTS?
A: We are constantly on the look out for new and exciting products that we can offer our customers. When they have been tested and we are thoroughly satisfied with the quality and value for money, we will put them onto our site.